TO CONTACT METROPOLITAN COLLECTION/HSBC REPAYMENT SERVICES CALL THEM DIRECTLY ON 0345 6090546.

It may be, like us, you have been confused by correspondence from an HSBC Coventry address demanding payment, with scanty communication details, and then either never to be heard from again or with much later contact from the bank's infamous Indian based collections department or perhaps the Birmingham based Metropolitan Collection Services.

Some of you may have also experienced, in the last couple of years, contact with Metropolitan Collection Services Manilla's Philippines based team with their predominantly American accents.

Well it seems the mystery of all this has been solved: Birmingham based Metropolitan Collection Services has been re-branded as HSBC Repayment Services. Of course Metropolitan have always been a subsidiary of HSBC whilst the letters emitting from the Coventry address is the back office of this newly formed brand still based in Birmingham. They continue to use their Manilla based call centre and it is not always going to be obvious which centre we should be dealing with.

How this will impact on all our dealing with these offices only time will tell.

7 March By Mel Loades

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